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Abstract:
In the context of organizational management, high-quality work relationships are crucial for fostering productivity, employee wellbeing, and overall organizational effectiveness. However, these relationships often experience fractures during the course of business operations. This paper seeks to offer an integrated perspective on how such fractured relationships recover through the concept of relational resilience. We propose a unified definition of relational resilience and use two dimensions: resilience processes and resilience foundations as frameworks for our discussion.
Resilience Processes cover three aspects:
1 Fracture Triggers - What initial events or conditions initiate a relationship's decline?
2 Interpretation Pathways - How do parties perceive and interpret the changes that precede the fracture?
3 Repr Strategies - How are damaged relationships restored, if at all?
We delve into common triggers of relationship fractures like gradual drifts and abrupt shocks, emphasizing the role of positive sensemaking processes attributions and prosocial behavior in facilitating post-fracture repr efforts. Our analysis also focuses on understanding the pathway through which fractured relationships can be restored or strengthened.
Resilience Foundations are built upon two aspects:
1 Pre-conditions for Positive Sensemaking - What relational conditions promote constructive attributions and cognitions among parties?
2 Conditions for Repring Relationships - The essential elements required for effective relational repr, focusing on emotions, trust, and other positive feedback loops.
The paper synthesizes insights into six key themes: balancing emotional responses, aligning perceptions and interpretations, understanding the contingencies of successful repr mechanisms, examining fracture pathways and repr outcomes, tracking recovery trajectories over time, and recognizing the bidirectional nature of relationships.
Keywords:
Resilience - The capacity to withstand and recover from relationship fractures.
Work Relationships - Partnerships formed within organizational settings for mutual benefit.
Relationship Fractures - Points in a relationship's lifecycle where trust is broken or diminished.
Relationship Repr - Restoring harmony and functionality following a break in the relationship.
Relational Processes - Dynamics that underpin the formation, mntenance, and recovery of relationships.
Sensemaking - by which individuals interpret their environment to make sense of it.
Emotions - Feelings or sensations that are in response to events or situations.
Trust - Confidence in others' reliability and integrity.
Acknowledgment:
The authors ext gratitude to Emily Heaphy for her insightful comments on an earlier draft of the manuscript. Any errors, however, remn solely with the authors.
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This article is reproduced from: https://journals.aom.org/doi/abs/10.5465/annals.2017.0111
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Quality Work Relationship Recovery Strategies Resilience in Fractured Organizational Ties Repairing Relationships Through Positive Sensemaking Balancing Emotions in Work Partnership Breaks Strengthening Bonds Post Disruption Foundations of Relational Resilience Mechanisms